Employee performance & service assessment
Understand where service is falling short and what employees need to succeed.
- Workplace and service-quality concerns
- Customer and client complaints
- Communication and accountability gaps
Workplace consulting & professional training
Stronger people.
Better service.
Greater impact.
Help your employees and leaders deliver the service your clients deserve. We evaluate workplace concerns and develop training around the gaps that matter.
Discuss your organization’s needsOn-site and virtual consulting & training
PEOPLE MATTER.
What we do
Start with the concern.
Build a path to improvement.
KanJorMac Consultants, LLC helps businesses, healthcare and senior-care organizations, nonprofits, and service teams strengthen employee performance, client care, and leadership.
Targeted workforce training
Turn identified gaps into practical learning grounded in everyday workplace situations.
- Customer service and de-escalation
- Respectful, person-centered client care
- Professional communication
Management & supervisory development
Help leaders communicate expectations clearly and address concerns fairly.
- Coaching and employee accountability
- Chain of command and escalation
- Follow-up and performance review
The KJM approach
Training with a purpose.
We connect evaluation, education, and follow-up so your team understands what is expected—and why it matters.
01
Evaluate
Understand workplace concerns and current service practices.
02
Identify
Find the performance, communication, and training gaps.
03
Develop
Build targeted recommendations and practical training.
04
Train
Use realistic scenarios to strengthen everyday skills.
05
Measure
Review agreed indicators and available feedback.
06
Improve
Recommend follow-up actions to support continued progress.
Training focus areas
Practical skills for real situations.
Workshops and training materials can be tailored to your organization’s concerns, team size, and service environment.
Customer-Service De-escalation
Listening, complaint resolution, respectful responses, and professional closing techniques across in-person, telephone, and digital interactions.
For customer-facing teams
Client Care & Life-Changing Medical Events
Dignity, compassion, professional boundaries, documentation, and respectful communication when illness, injury, or loss of independence affects behavior.
For healthcare and senior-care teams
Management & Supervision
Clear expectations, attendance and performance concerns, coaching, communication, corrective action, and appropriate escalation.
For managers and supervisors
Meet the founder
Experience shaped
by people.
K. Jordan
Founder & Managing Consultant
With more than 35 years of professional experience, K. Jordan brings a background spanning client service, healthcare support, home health, hospice care, administrative environments, and organizational operations.
Her education includes a BA in Human Services, an AA in Medical Billing & Coding, and certifications in Paralegal Studies and Business Administration.
Respect first. Clear expectations. Practical education. Professional accountability.
KanJorMac’s approach centers on human dignity, sound judgment, communication, and the quality of service people receive.
Before we begin
Planning your engagement.
Can training be customized for our team?
Yes. The starting point is your organization’s concerns, employee roles, previous training, and desired outcomes. KJM develops recommendations around the needs identified.
Do you offer virtual and on-site services?
KJM’s service model includes virtual and on-site consulting and training. Delivery format and scheduling are discussed when planning the engagement.
How is pricing determined?
Pricing is based on the scope of evaluation, participant count, training topics, delivery format, and follow-up needs. Email KJM to discuss your organization and request a tailored proposal.
Let’s start a conversation
What does your team
need to improve?
Tell us about your organization, the concerns you want to address, and your preferred training timeframe.
Email KJMKanjormacconsultingllc@gmail.comThe button opens your email app. Please keep confidential client and patient information out of initial inquiries.